Out of Scope work: Any out of scope work is billable as so agreed between the Parties in writing. M6iT will review out of scope work with the Client for Client’s prior written approval.  The following are examples of out of scope services which could be offered if so agreed in writing between the Parties. Proactive VoIP Service: Physical phone not included, purchased separately. International and toll free is billed at an adjusted rate. Cloud backup:  Cloud backup is a yearly agreement.   Unlimited document backup: Monthly as part of Proactive services or purchase separately as a monthly service.  Computer and consulting services: Billed per agent. Under any proactive plan, billed at a .5 hr. increments. Onsite visit minimum 1 hour and .5 hour thereafter. Hardware Purchase: All hardware purchased by M6iT on behalf of the Client will be charged a 10% service fee of the total amount of the purchase. Proactive Monthly Support allowance: equal to the total number of devices managed, times the support hours. Support hours are monthly and none transferable. Support Hours are from 9AM-6PM-MF Support Hours can be used for CIO Services or Consulting. Traveling, Emergency after hours is not included in the support hours.  Mobile Support: Only applies to office 365 on mobile devices.